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Library Customer Service Officer (CSO)

03/09/2025
17/09/2025
$44.65 - $48.13
Casual
Alice Springs Public Library
Local Government

Our Benefits

In addition to competitive salaries, Council offers the following benefits.

  • Train­ing and devel­op­ment opportunities
  • Flex­i­ble work­ing arrangements
  • Superannuation + Salary Sacrifice
  • Relo­ca­tion assis­tance for eli­gi­ble positions
  • In-house health and well­be­ing program
  • Employ­ee Assis­tance Program
  • Free admission to the Alice Springs Aquat­ic Leisure Cen­tre

Who we Are and our Values

Alice Springs Town Council is an organisation shaping the future of this iconic central Australian town. We offer our 200+ team members across our three sites, opportunities for professional growth, competitive benefits, and the chance to contribute to a vibrant and culturally rich community. Our vision of a brighter future, a prosperous and cohesive community.

We aspire to be modern, inclusive and innovative, bridging divides and forging new paths. We want to bring our community together, to celebrate this unique place of gathering where the world meets the oldest living culture on Earth.

Leadership – our culture, values and accountability are present throughout the organisation

Collaboration – we work in partnership and are better together

Trust – nothing is more important than the trust between the community and ourselves

Respect – we respect people and genuinely care

Authenticity – what we do rings true and we do what we say

Inclusion – we value all people to create a more equal world

Commitment – we consistently strive towards our mission

Determination – we endeavour to continuously improve

Job Description

What  we are looking for :

We’re looking for friendly, community-minded individuals who are passionate about delivering outstanding customer service in a vibrant library setting. This casual role offers the chance to be the welcoming face of the Alice Springs Public Library, supporting our diverse community with information services, reader guidance, and everyday library operations. If you’re adaptable, reliable, and keen to learn, this is a great opportunity to make a positive impact while gaining valuable experience in a dynamic team environment.

Click here for the Position Description 

Applications are invited and will be considered until the position is successfully filled

Desired Skills and Experience

What you will bring :

You will bring proven customer service experience and the ability to engage confidently with people of all ages and backgrounds, creating a welcoming and inclusive library experience. With a professional and reliable approach, you will follow organisational policies and procedures while maintaining high service standards. Tech-savvy and adaptable, you will be confident using MS Office Suite, web browsers, and networked ICT systems to support daily operations. Alongside your skills, you will hold a current Working with Children Clearance (Ochre Card) and a current criminal history check, ensuring a safe and supportive environment for our community.

Must Have: Current National Criminal History Check; Working with Children clearance (Ochre Card).

Please note: A current National Police Clearance, issued within the last six (6) months, is an essential requirement for this position. Applicants must obtain this at their own expense, as reimbursement will not be provided.

For more information about this role, please contact Vicky Lee, Acting Manager, Library Services, at VLee@astc.nt.gov.au.

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